top of page

Privacy Policy

Effective Date: 01, November, 2024
 
Heartmin Ltd. ("we," "our," or "us") is committed to safeguarding your personal information and complying with data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect personal data you provide when using our services, purchasing our supplements, or visiting our website.
 
 1. Information We Collect
 
We collect the following types of personal data:

  • Contact Information: Including your name, email, phone number, and address, provided during purchase or account creation.

  • Payment Information: Used solely for processing transactions securely; we do not store complete payment details.

  • Account Information: Any details used to register or interact on our website, including login credentials.

  • Technical Data: Such as IP address, device information, and browsing patterns, to enhance user experience.

  • Health-Related Data: Information you provide related to dietary preferences or allergies, allowing us to recommend appropriate products (voluntary and solely for user benefit).

 
 2. How We Use Your Information
 
We use your information to:

  • Process Orders and Deliver Products: To fulfil orders, process payments, and provide delivery notifications.

  • Improve Our Services: Through data analysis and product recommendations based on user preferences.

  • Customer Support and Communication: Responding to inquiries, handling returns, and maintaining service records.

  • Marketing and Promotions: We may send product updates or offers with your consent, which you can unsubscribe from at any time.

 
 3. Data Sharing
 
Your personal information may be shared with:

  • Service Providers: Such as payment processors and delivery partners, who help fulfil transactions.

  • Regulatory Bodies: As legally required, including compliance with UK health and safety standards.

  • Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

 
 
 4. International Data Transfers
 
While our primary data storage is within the UK and EEA, some service providers may operate in other countries. In such cases, we ensure adequate data protection measures are in place.
 
 5. Your Rights
 
You have rights regarding your personal data, including:

  • Access and Rectification: Request copies of your information or correct inaccuracies.

  • Erasure: Request deletion of your data under specific conditions.

  • Data Portability and Restriction: Receive data in a portable format or restrict processing.

  • Object to Processing: Such as for marketing purposes.

  • Withdraw Consent: Where processing relies on consent, you can withdraw at any time.

 
 6. Data Security
 
We implement robust security measures, including encryption and secure storage, to protect your data against unauthorized access. Despite these measures, no online service is entirely risk-free, so please contact us if you suspect any data breach.
 
 7. Cookies and Tracking Technologies
 
We use cookies to improve your browsing experience and analyse website usage. You can manage cookie settings in your browser.
 
 8. Policy Updates
 
We may occasionally update this policy to reflect changes in our practices or for legal reasons. Significant changes will be posted on our website or communicated directly.
 
 9. Contact Us
 
If you have questions about this Privacy Policy or wish to exercise any rights regarding your data, please reach out to us at: 


Email: info@heartmin.co.uk
Address: Unit 3, Mill Street, Birmingham, United Kingdom, B6 4BS

bottom of page